Refund Policy

Effective date: January 1, 2019

In this agreement the following terms will have the following meanings:

"ACCOUNT" means collectively the personal information and credentials used by users to access game credits, virtual items and / or any communications systems on this website;

"LICENCE" MEANS THE TERMS AND CONDITIONS GOVERNING YOUR USE OF GAME CREDITS, VIRTUAL ITEMS OR SERVICES PURCHASED FROM THIS WEBSITE;

"VIRTUAL ITEMS" MEANS, IN-GAME VIRTUAL ITEMS THAT ROAT PKZ DELIVERS THROUGH USE OF THE WEBSITE STORE;

"UNUSED VIRTUAL ITEM" MEANS A VIRTUAL ITEM PURCHASED FROM A DESIGNATED VIRTUAL SHOP THAT IS KEPT INSIDE OF IN-GAME OR VIRTUAL ITEMS NEVER CLAIMED OR USED.

"SERVICE" MEANS COLLECTIVELY ANY ONLINE FACILITIES, TOOLS, SERVICES OR INFORMATION THAT ROAT PKZ MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE;

"PAYMENT INFORMATION" MEANS ANY DETAILS REQUIRED FOR THE PURCHASE OF GAME CREDITS FROM THIS WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO, NAMES, ADDRESSES, CREDIT / DEBIT CARD NUMBERS, BANK ACCOUNT NUMBERS AND SORT CODES;

"PURCHASE INFORMATION" MEANS COLLECTIVELY ANY ORDERS, INVOICES, CONFIRMATION EMAILS, RECEIPTS OR SIMILAR THAT MAY BE IN HARD COPY OR ELECTRONIC FORM;

"SYSTEM" MEANS ANY ONLINE COMMUNICATIONS INFRASTRUCTURE THAT ROAT PKZ MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE. THIS INCLUDES, BUT IS NOT LIMITED TO, WEB-BASED EMAIL, MESSAGE BOARDS, LIVE CHAT FACILITIES AND EMAIL LINKS;

"USER" / "USERS" MEANS ANY THIRD PARTY THAT ACCESSES THE WEBSITE AND IS NOT EMPLOYED BY ROAT PKZ AND ACTING IN THE COURSE OF THEIR EMPLOYMENT;

"WEBSITE" MEANS THE WEBSITE THAT YOU ARE CURRENTLY USING WWW.ROATPKZ.COM

ROAT PKZ AIMS TO ALWAYS PROVIDE HIGH QUALITY VIRTUAL ITEMS (OBTAINED IN EXCHANGE FOR GAME CREDITS) THAT IS FAULT FREE. FAULTS INCLUDE AND ARE NOT LIMITED TO DATA CORRUPTION.

THIS REFUND POLICY COVERS ONLY FAULTS THAT IMPAIR THE USE OF THE GAME CREDITS.

THIS REFUND POLICY DOES NOT COVER USE DIFFICULTIES ARISING OUT OF ISSUES SUCH AS FILE INCOMPATIBILITY OR MINOR MISTAKES IN VIRTUAL ITEMS ITSELF SUCH AS SPELLING ERRORS OR GRAPHICAL FAULTS THAT DO NOT RESULT FROM DATA CORRUPTION.

GAME CREDITS CANNOT BE EXCHANGED BACK INTO ANY FORM OF REAL CURRENCY.

IF A VIRTUAL ITEM CONTAINS FAULTS ON RECEIVING, YOU SHOULD INFORM ROAT PKZ IMMEDIATELY AND MUST INFORM US WITHIN 24 HOURS OF RECEIVING IN ORDER TO RECEIVE GAME CREDITS BACK EQUAL TO THE PURCHASE PRICE OF THE RELEVANT VIRTUAL ITEM. ANY NOTIFICATION RECEIVED OUTSIDE OF THIS TIME PERIOD IS AT THE EXCLUSIVE DISCRETION OF ROAT PKZ.

ACCIDENTAL PURCHASES OF GAME CREDITS OCCURRED AS A RESULT OF TECHNICAL FAULT IN THE PAYMENT SYSTEM YOU PAID THROUGH MUST BE DISPUTED WITH THE RESPECTIVE PAYMENT PROCESSOR. ROAT PKZ IS NOT RESPONSIBLE FOR ANY TECHNICAL FAULTS ARISING AT PAYMENT PROCESSORS. ROAT PKZ IS NOT IN CHARGE OF HANDLING CREDIT/DEBIT AND BANK TRANSACTIONS UNDERTAKEN TO PURCHASE GAME CREDITS.

WHERE ANY REFUND IS ISSUED UNDER ANY CIRCUMSTANCES, ROAT PKZ RESERVES THE RIGHT TO SUSPEND OR TERMINATE THE RESPECTIVE ACCOUNT WITH THE WEBSITE.

FOR ALL ENQUIRIES ABOUT THE STATUS OF YOUR ORDERS, PLEASE CONTACT US: [email protected]