Refund Policy

Roat Pkz Refund & Chargeback Policy

Effective Date: January 1, 2023

1. No Refund Policy

All purchases of game credits and virtual items on Roat Pkz are final and non-refundable. Due to the nature of digital goods, we do not provide refunds, exchanges, or reimbursements once an order has been processed and delivered.

By making a purchase, you acknowledge and agree that:

• Game credits cannot be exchanged for real currency or refunded.
• Virtual items are non-transferable and cannot be refunded once claimed in-game.
• You are responsible for ensuring you are purchasing the correct item and amount before completing a transaction.

2. Exceptions for Faulty or Undelivered Items

Refunds or credits will only be considered in the following cases:

• A virtual item or game credit purchase was not delivered due to a system error.
• A purchased virtual item is corrupted or unusable due to a technical fault.

If you experience either of the above, you must report the issue to Roat Pkz within 24 hours of purchase by contacting [email protected]. Requests submitted after this period will be reviewed at our discretion.

If your claim is approved, a replacement or refund in the form of game credits will be issued. No real currency refunds will be provided under any circumstances.

3. Unauthorized Chargebacks & Payment Disputes

Filing an unauthorized chargeback or payment dispute through your bank, card issuer, PayPal, or any other payment provider violates this policy and will result in:

• Immediate suspension or termination of your Roat Pkz account.
• Permanent revocation of purchased game credits and virtual items.
• Our right to dispute the chargeback with evidence of your purchase and account activity.

If you believe a charge was made in error, contact our support team before initiating a dispute. We are happy to investigate and resolve any issues directly.

4. Accidental Purchases & Payment Processor Issues

Roat Pkz is not responsible for accidental purchases made by the user or technical faults occurring on third-party payment platforms. If you experience an issue with a payment processor (e.g., duplicate charge, failed transaction), you must contact the payment provider directly to resolve it.

5. Contacting Support

For any refund inquiries, order issues, or technical problems, please reach out to:

Email: [email protected]

By purchasing from Roat Pkz, you agree to this refund policy and acknowledge that all sales are final, with limited exceptions as outlined above.